1. The warranty does NOT cover damage caused by mishandling of the handset or any other accident damage caused by dropping, scratching, immersing in water, software failure, software ugrade, virus etc.

  2. The warrant covers the handset ONLY. The battery, charger, handset free, cable and cover are NOT covered under the warranty
  3. If this handset malfunctions during the warranty period, you should return it to the point of sale. Phones WILL NOT be accepted without the relevant receipt/cash sale.
  4. The warranty will be VOID if the warranty seal or the screws on the handset have been tampered with.
  5. Any out of warrant repairs will be charged. No reimbursement will be made for repairs carried out by unauthorized personnel, and such repairs will render the warranty void.
  6. Faults reported will take a minimum of three(3) working days for our service center to check and rectify your phone.
  7. For upgrading/swapping phones, the client must report to the point of sale within 12 hours. Upgrading/Swapping after 12 Hours will attract a 30% surcharge and will depend on the condition of the phone.